FAQ

How can I contact Egle Boutique? You can reach us by email at info@egleboutique.com. Our customer support team is happy to assist you with any questions regarding your order, products, or general inquiries.

Do you ship worldwide? No, we exclusively offer shipping across North America at this time to ensure a tailored experience and reliable delivery for the Canadian and U.S. markets.

Where are the products shipped from? To ensure global availability of our curated footwear, orders are dispatched from our international distribution centers.

Will I be charged customs duties or taxes? No. All orders to North America are shipped DDP (Delivered Duty Paid). Egle Boutique handles all customs clearance and import duties. The price you see at checkout is the final price you pay; you will not receive any unexpected bills from couriers or customs.

Can I modify or cancel my order? To ensure fast processing, any changes or cancellations should be requested within 24 hours of placing your order. After this time, modifications may not be possible as the order may already be in processing.

When will my order be processed? Orders are processed within 1–3 business days (Monday–Friday). Shipping typically occurs on the business day following order processing.

How long does delivery take? Estimated transit time is 5–10 business days. Total estimated delivery time (handling + transit) is typically 6–13 business days.

What if I do not receive my order? If your order has not arrived within 35 days from the shipment date, you are eligible for a full refund or a replacement. Please contact us at info@egleboutique.com for assistance.

How can I return an item? To initiate a return, please email us at info@egleboutique.com. Return requests must be approved before sending any items. Please note that our administrative office in Assen is not a return center; we will provide you with the correct North American return address upon approval.

When will I receive my refund? Once the returned item is received and inspected, refunds are processed within 7 business days. The refund will be issued to your original payment method.